Contact Us If you have any questions, queries, issues or concerns, please do not hesitate to contact us, using the online contact form provided on the right. Alternatively, you can write to us at: DVI Networks Unit 1A St Matthews Business Centre Gower Street Leicester LE1 3LJ Tel +44 (0)116 297 0226 Fax +44 (0)870 912 4154 info@dvinetworks.net Your name Company name Address 1 Address 2 City / Town Country Postcode Phone Email Please enter a message to us in the space provided below : Copyright 2007 DVI Networks Ltd Terms & Conditions | Terms Of Use | Privacy

If saying what you need to say matters, a fantastic new opportunity has arrived! The incredible new Global SIM offer allows your calls to cover great distances as well as your own costs. It has been specifically designed to accomodate talkers the world over, from friends and relatives sharing time together to businessmen making those all important decisions.The Global SIM knows that a few words should go a long way, both in terms of what you say and what you pay for them. Because of this, the deal includes some great offers that cannot be found anywhere else. For example: How does being able to roam in over 120 countries for free sound? Or how about a mobile deal where you can use the inclusive minutes to call free to over 200 global destinations? Simply click on any of the links above to find out more about this amazing offer. How do I make calls with The Global SIM? The Global SIM has been designed to be as accessible and easy to use as possible. At first glance, it functions in exactly the same way that you make calls with your home network, apart from one extra and crucial stage. Known as the "Call Back", this extra step means that every time you make a call,you will receive a call back from the Global SIM call centre. Following this, your call will be connected to your destination as normal. The Global SIM "callback" facility thus enables the user to make savings of up to 85% on your international call charges. The diagrams on the right of this page outline this procedure. How can I Top Up my credit? You can Top Up your Global SIM credit from anywhere in the world 24 hours a day, 7 days a week.It is available in deminations of $10, $25, $50 and $100. For more information on the variety of top up options available, click here Do I have Voicemail? The Global SIM comes with a full voicemail service. To activate this, simply call 121. To deactivate it, call 121. Finally, to retreive voicemails, again simply call 121. Will it work on my phone? The Global SIM will work on any mobile phone. However, you must use it on a phone that is unlocked. What is phone unlocking? Mobile phones can be 'locked' to a particular network. In other words, this means that you can only use a SIM card that is compatible with the providing network ( For example, a mobile locked to Orange can only use an Orange SIM card.) The process of unlocking your phone means that the network lock is removed and you are free to use the SIM in any mobile. It is simple, quick, legal and does not harm your mobile in any way. How do I check if my phone is locked? The first and most obvious step to doing this is to insert a different SIM card into your phone, for example one that is different to your network. If your phone continues to work normally as you would expect it to, your phone is unlocked. However, if any of the error messages listed below appear, your phone is locked : What to do if your phone is locked The following outlines several options of what to do if you need to unlock your phone: Option,Route,Type of phone,Cost ,Time,,All Nokias and some others ,Local High Street retailer ,All phones ,Under 15 mins Your network provider,All phones ,Free ,UK Network contact numbers ,The following is a list of network customer helplines that are available to call should you should require any further assistance: ,Network,Contact number ,Short code from UK mobile Orange,Vodaphone,T-mobile It is a proven fact the it is more expensive to use your mobile abroad than in the UK. Often, it can cost up to £1.90 a minute to receive a call and 10 times more than that to make a call or receive a text! The Global SIM has been designed specifically to be affordable, but also to adapt to your lifestyle be it whether you travel abroad once a year , take weekend breaks, have friends or relatives globally, or have business interests overseas. The Global SIM has the attractive benefit of enabling you to say as much as you want to say, while keeping your costs as low as possible. Through the simple process of exchanging your UK SIM for the Global SIM card, you can enjoy and make use of the following: No longer any need to remember lots of long dialling codes - Use the same number every time you travel Spread the word Roam to over 120 countries absolutely for free (see opposite) Free speech Use the inclusives minutes to call free to over 200 destinations globally Coin your phrases Save up to 85% on calls using The Global SIM callback facility Talk on the Go Make use of the convenience of being able to top up anywhere, anytime What Is roaming? Using your mobile phone abroad means that your phone roams to overseas mobile networks. This is obviously essential if you need to talk, but this process means you can incur some major penalties: It can cost the user up to £1.90 to receive a call The user will be charged for picking up voicemails Network call charges can be up to 10 times higher than the UK rates Freephone numbers and network customer services will have similarly high charges. Why Is Roaming So Expensive? Many mobile users often ask this while they are abroad, and with good reason - the answer lies in a combination of factors concerning a lack of regulations and the greed of mobile operator networks (although it could be said that the same problems affect us here as they do overseas.) A direct effect of this on the user means that prices are too high and tariff information is made confusing, often with important details being obscured completely. While competition in recent years has seen local, national, and international rates drop sharply, the roaming rates still remain unreasonably high. In 2001 a European Commision investigation had the outcome of an improved mobile network service in the UK, but failed to address the issues concerning roaming rates. Although in the past couple of years, several UK mobile networks have begun to offer more attractive roaming deals, often it is the case that the user is restricted so much that any kind of saving is unachievable. The Global SIM is a product that actually acheives the promise of adapting to your lifestyle and saving you money. It is flexible, internationally recognised and has some of the best value for money a service of this kind can offer. Where Does It Work? The Global SIM works in over 120 countries around the world, completely for free. To check if The Global SIM operates in your chosen destination, click the drop down list below to see a list of countries. The Global SIM is forward thinking and customer orientated product, with more countries being added all the time. If the country you require is not on the list, contact us using the online form, and we will endeavour to add it as soon as possible. The Global SIM card is completely free All call charges and top-up credits are priced in UK sterling and include UK VAT. Upon accesssing the credit balance line (dial 187) your current balance will be quoted in sterling and includes VAT. You will also be informed of your balance after each call. The Global SIM sells top ups that are inclusive of VAT. All call costs and call savings are based on UK GBP and are inclusive of VAT. The Global SIM makes the assurance that there are no hidden costs or unfair exchange rates The current standard BT charges for The Global SIM range from 31p to 38p per minute depending upon your chosen price plan. It should be noted however, that some landline providers use calling routes that are less reliable than others. In the event of you experiencing any difficulties calling The Global SIM, call our customer services department on 0116 2970226. To call The Global SIM from a mobile phone can cost as little as 2.5p per minute, depending on your service provider and the tariff you are on. Given that the current tariff marketplace is a vast and complex area, The Global SIM recommends that you contact your service provider network. From there, they will be able to advise of their specific calling rates. Currently, there are several excellent low cost ways to call a mobile. The Money Saving expert website can assist you in this, as it provides a comprehensive overview of the best service providers. Click here for their site. It is highly recommended by The Global SIM that you use mid ranged price services of 20p and upwards, as they provide a better service quality. The Global SIM is completely free and is available from www.theglobalsim.net The Global SIM service is available only to UK registered customers. To register you will need a UK address and a UK registered credit card The Global SIM accepts most UK registered credit cards : The Global SIM works in over 180 countries around the world, completely for free! To check if The Global SIM operates in your chosen destination, click the drop down list on the right to see a list of countries. The Global SIM is a forward thinking and customer orientated product, with more countries being added all the time. If the country you require is not on the list, contact us using the online form, and we will endeavour to add it as soon as possible. Calling the UK It is advisable that if you have a list of contact numbers on your UK SIM card, you will need to copy these to your phone. This is so that when you insert your Global SIM card, these numbers will still be available to you.To use your UK contact numbers when you are overseas or abroad, you'll need to amend each one by adding the UKs international dialling code, which is +44. For example to reach 01867 123456, you will need to dial +4401867 123456. If you experience difficulties with this and your handset fails to work, you should try saving the number as *125*1*4401867123456. Once you have been through this procedure, your mobile will display a message asking you to wait. Following this you will receive a "Call back" (see 'Using The Global SIM' in the "Tell Me More" section for more information). Shortly after this, you will be connected to the person you are trying to reach. Texting abroad This is even simpler than making calls! Just prefix your message with the appropriate UK dialling code (for example, +44 for the UK) and send your message as normal. An incredible offer for talkers every where - stay in touch with those who matter completely for free! The Global SIM is undoubtably one of the best value roaming networks there is.It offers the caller a service whose value for money is exceptional. With the potential to save up to 85%, and the ability to roam to over 120 countries worldwide, it is a must have product for anyone staying in touch overseas. The possibilties of what it means to the caller are almost limitless. Whether you are contacting relatives, making all important business decisions, or making use of oversesas services, The Global SIM is the product for you. It is quick, straightforward, reliable and is available now from this site. Also, it is free, and is available to anyone who would like one.To find out more, simply click the Tariffs button at the top of this page, or TopUp/Buy to begin the payment process. Visit the Mobile Shop from either the homepage of this site or World Calls 4 Free, to take advantage of a great special offer- If you sign up for either a Tmobile Flext 35 or Flext 50 tariff contract, you will receive your Global SIM absolutely free! Frequently Asked Questions Please click a question or topic to receive the answer on the right : How much does The Global SIM cost? How much does it cost to top-up a Global SIM? Is it possible to us emy Global SIM in more than one country? Can I keep my Global SIM and use it again? Can I call and text anywhere in the world? Does my Global SIM have Voicemail? What is a top-up? What is a short code? What is a PIN or PUK number? Will my phone work with a Global SIM? Will The Global SIM work with an older phone? How much does the Global SIM cost? The Global SIM cost is free. This covers a new Global SIM card, and complete instructions which contain your personal phone, PIN, and PUK numbers. Each SIM card also includes £3 of calling credit. How much does it cost to top-up a Global SIM? You can top-up your Global SIM credit from anywhere in the world using your phone or this website. Credit is available in $10, $25, $50, $100 and $200 denominations. Is it possible to use my Global SIM in more than one country? Absolutely! It is currently possible to use your Global SIM in 120 countries around the world and this number is due to grow. Can I keep my Global SIM and use it again? Again, this is perfectly possible.You can use your Global SIM in as many different countries as we have coverage. However, your SIM will expire if it has not been used for 9 months. To use it for an additional 9 months simply make a call or send a text at any time to recharge the life of your SIM Can I call and text anywhere in the world No problem, the Global SIM is a product that has been designed to be used as often and as convenientlyas is neccessary for you. Does my Global SIM have Voicemail? Yes, your Global SIM has complete facilities for recording and picking up voicemails. What is a top-up? A top up is the process used to add calling credit to mobile phones. When you are running low on credit, The Global SIM will supply a warning to you via your mobile phone. When this happens, you can go through the simple process of topping either via your mobile phone, a landline, or this website (see sections entitled 'Tell me more' and 'Top Up' What is a short code? Simply, a short code is a 3 digit number that you can dial and use to access Global SIM services such as topping up your credit and voicemail. What is a PIN or PUK number? Because your security is of paramount importance to us, The Global SIM uses PIN and PUK numbers for your safety. Simply put, they allow you to access your Global SIM and protect it from unauthorised use by others. Upon receiving your Global SIM, you must use a PIN number to unlock it before you can put it to use. This can be found on the quick reference card enclosed with your SIM, along with the PUK number. PUK numbers are provided in case you enter the wrong PIN number 3 times. If this happens you will be 'locked' out from using your phone and asked for the PUK. It is only on the correct entry of this that you will be able to re attempt entry of your PIN number. Will my phone work with a Global SIM? Any phone purchased in the last 4 years will be fully compatible with a Global SIM. Will the Global SIM work with an older phone? The Global SIM will work on any phone manufactured in the last 4 years. For some older phones the user may encounter a few problematic exceptions. However, because The Global SIM seeks to supply as broad a reaching service as possible, it has developed a special 'Menu based' service for use in these cases.This allows you to still benefit from the same exceptional savings that The Global SIM offers, but in a slightly different way. Ensure your phone is unlocked Your new Global SIM travel number Communicating your Global SIM travel number Update your voicemail Copying your contact numbers Do you need a tri-band phone? Communicating your Global SIM travel number You can text your number to 10 friends absolutely FREE by visiting www.textmynumber.com. However you should remember to give them the complete number including the international dialling code. Update your voicemail The Global SIM comes with a full voicemail service. To activate this, simply call 121. To deactivate it, call 121. Finally, to retreive voicemails, again simply call 121.If you are planning to travel, it is a great idea to record a personalised voicemail that includes your Global SIM travel number. Copying your contact numbers You can check if your contact numbers are saved on your phone by inserting your Global SIM and keying in your PIN number. if you can see your contact numbers, your mobile is ready for use. If your contact numbers are not available, then you should place your UK SIM back into the phone, and copy your numbers from that SIM onto the phone. You should modify your numbers to include +(countrycode) eg:+44, so you can call back to the UK. You should also remember to remove the first 0 from your UK number and replace it with +44. For example 0116 345 678910 would then become +44 116 345 678910. Do you need a tri-band phone? If you are planning to travel to the USA, Canada or certain countries in the Caribbean you will need a tri-Band phone. You should then check your mobile user guide to see if your phone is tri-Band. Ensure your phone is unlocked There is a possibilty that your phone may be locked if it was purchased on contract or pay-as-you-go. You can check if it is locked by inserting your Global SIM into your phone, switching it on and entering your PIN number. Your phone is unlocked if the phone displays a normal menu Your phone is locked if the screen displays "Insert SIM" or "SIM not valid" To unlock your phone go to www.activatemyphone.com Your new Global SIM travel number This can be found on the quick reference card supplied with your Global SIM and starts with +44 762 XXX XXXX: Activating your Global SIM What to do if your phone becomes blocked? How to make a call How to send a text message How to check your credit balance How to add credit How to use Voicemail Information on service life Sending a text message To send a text message with your Global SIM is even easier than making a call. You use the same straightforward method that you would use to send a message via a UK SIM. The only thing that you need to remember is to add on +44 if you are sending to a UK mobile How to check your credit balance You can check your balance whereever you are in the world simply by dialling 187. This will enable you to find out exactly how much credit you have left on your phone. How to add credit With the Global SIM, there are a variety of ways you can perform this task. The first is by logging on to the Global SIM website and selecting top up from the list of options available. There will be more top up methods TBA. Activating your Global SIM You can put your Global SIM into your phone and use it whilst in the UK. 1. Remove your UK SIM card 2. Insert your Global SIM card 3. Switch the mobile on 4. Enter the PIN (Found on the quick reference card included with your Global SIM) How to make a call Making a call using the Global SIM is a little different to making a call using a normal network.The main difference is the fact that the Global SIM makes use of a feature known as "Call Back". The way to use the service is detailed as follows: First, dial the required destination number, including the international dialling code You should see a message telling you to wait. The phone will then disconnect Following this, you will receive a call fom the Global SIM Answer the call and wait a few seconds You will then be connected to your destination What to do if your phone becomes blocked You can put your Global SIM into your phone and use it whilst in the UK. 1. Switch your phone off then back on again 2. Enter your 8 digit PUK number ( this is found on the quick reference card) 3. Enter the 4 digit PIN number ( this is also found on the quick reference card) 4. Your phone will now be activated How to use voicemail You can check your voicemail by dialling 121 from your phone. For more information on using voicemail, go to the 'Using the Global SIM' section in 'Tell me more'. Information on service life Your Global SIM will remain active for approximately 9 months from your last incoming call or text message. For more informatio on the lifetime of your Global SIM, go to the 'Information on top ups' under the 'Using the Global SIM' section. This can b found under 'Tell me more' . Support If you have any more questions or queries you can contact our customer support services on 0116 297 0226. Alternatively, you can email us, either by using the online form provided under 'Contact Us' or by clicking here. Your Global Sim lifetime will be approximately 9 months (270 days) from the last use. This lifetime can be extended by the making a call or sending a text at least once every 270 days. This will extend the lifetime by a further 270 days.If you wish, you can repeat this process as many times as is neccessary. In addition to this process, you can extend your calling credit by sending a text or making a call once every 90 days. Via the Website 1 .Go to the Top Up page of this site 2. Enter your Global SIM number and password where required 3. Click submit 4. Select the top up amount you require and proceed to the checkout as normal, using a credit or debit card If you have any questions, queries, issues or concerns, please do not hesitate to contact us, using the online contact form provided on the right. Alternatively, you can write to us at: DVI Networks Unit 1A St Matthews Business Centre Gower Street Leicester LE1 3LJ Tel +44 (0)116 297 0226 Fax +44 (0)870 912 4154 info@dvinetworks.net DVI NETWORKS LIMITED PRIVACY POLICY STATEMENT This on-line privacy policy is designed to tell you about how we collect and use information so that you can make an informed choice about using this site. Our policy complies with the EU Directive on Data Protection WHAT INFORMATION DO WE COLLECT? We collect the domain name and e-mail address (where possible) of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information, and/or site registrations. When you undertake to register yourself or purchase a product on this site we ask for your name, e-mail address, company name, address, post code, phone number, job title, industry, and business interests. Once you register with us and sign in to our services (paid or otherwise), you are not anonymous to us. In order to tailor our subsequent communications to you and continuously improve our products and services, we may also ask you to provide us with information regarding your professional interests, experience with our products, and more detailed contact preferences. USE OF PERSONAL INFORMATION The information we collect is used to improve the content of our Web page, to notify consumers about updates to our Web site, and may be compiled and shared with other companies within the DVI to contact consumers for marketing purposes. It may also be shared with reputable third party organisations to help them contact consumers for marketing purposes. USE OF COOKIES A cookie is a small text file written to a user's hard drive that contains the User ID. The cookies do not contain any personal information about users and in themselves only record those areas of the site that have been visited by the computer in question, and for how long. ACCESSING AND UPDATING PERSONAL INFORMATION Upon request we offer visitors the opportunity to access and correct information that we maintain about them. This includes proprietary information that we maintain about them such as transaction information (e.g. types of customer purchases and contact information e.g., name, address, phone number, e-mail). Consumers can request this information by e-mailing us at the above address, writing or calling us at the above address. Reasonabl individual requests will be fulfilled at no charge. If a user's personally identifiable information changes, or if a user no longer desires our service, please notify us of any such changes by sendin us an e-mail message at info@dvinetworks.net PERIOD OF GRACE We will endeavour to update your records as promptly as practical; however you may receive communications for a transitional period whilst we process your records. SITE USAGE TERMS By accessing, browsing and/or using this web site, you understand and agree as follows: The information collected from this site could be stored indefinitely. SECURITY This website takes every precaution to protect our users' information. When users submit sensitive information via the website (such as credit card number), their information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, as will be the case for most of the time that a user is browsing the web. HYPERLINKS This site may contain links to other websites. Their inclusion cannot be taken to imply any endorsement or validation by us of the content of the said website. World Calls 4 Free is not responsible for the privacy practices nor do we accept any liability in connection with the content of such websites CHANGES/UPDATES TO PRIVACY POLICY In order to keep up with changing legislation and best practice,World Calls 4 Free may revise this privacy policy at any time without notice so please check back periodically so that you are aware of any changes. TERMS OF USE OF THE WORLD CALL 4 FREE WEBSITE In these terms of use of this website, the terms "we", "us" and "our" all refer collectively to WC4F and any parent or subsidiary companies. The terms "you" and "your" refer to any user of this website. By using our website you confirm your agreement to our Terms and Conditions. These Terms and Conditions may be subject to change at any time. We will place revised Terms and Conditions on this webpage. ACCURACY OF INFORMATION We shall attempt to ensure that the information available on our website at any one time is accurate. Some information is gathered from third party sources, such as our partners' websites and can be varied by them at their discretion and at anytime without notice. Therefore, we cannot guarantee the accuracy of the information we provide.We do not warrant that our website will always be available. We do not warrant that our services will be uninterrupted or error free. IMPROPER USE OF OUR SITE AND OUR PRODUCTS You agree that you will not use our web site or any of our products for any purpose which violates or infringes upon the rights of others, which is unlawful, defamatory, obscene, abusive, profane, vulgar, sexually explicit, racist, threatening, hateful or otherwise objectionable or which encourages conduct that would constitute a criminal offense The above table illustrates the typical usage of mobile phones by UK travellers, based on independent research. The most popular UK network tariffs are used for comparison. These are: I. PURPOSE THE GLOBAL SIM (hereinafter, "TGS") features on this web site, subject to this Term and Conditions (also referred as T&C), freely and unless prior register, information related to the technological solution that has developed to allow means of payment activation, clients identification and other non-financial operations through existing mobile phones. The mobile phone number is bound to credit, debit or prepaid cards, as well to non-financial cards. Otherwise,TGS may feature information related to other of its activities. The information featured on this web site is referred as "the Content", hereunder. TGS may offer new contents or services, freely or not, previous register required or not, subject to this T&C and, in its case, to Particular T&C specifically stated by TGS and published on this web site. TGS reserves the right to unilaterally modify, at any time and without prior warning, the presentation and configuration of the web site as well a the services and the conditions to be met when using the web site. The web site immediate actualisation is not granted by WC4F. II. ACCESS, USER CONDITION AND T&C ACCEPTANCE The use of the web site will confer person making use thereof the condition of web site user (hereinafter, "User") and implies his/her full acceptance, without reservations, of each and every one of the T&C, in the version thereof published byTGS at the moment the User accesses the web site. The access is totally free and does not need prior registration.TGS reserves the right to deny or withdraw access to the web site and the Content, at any time and without being required to issue prior warning, to any Users that fail to comply with these T&C or the applicable Particular Conditions. III. USE OF THE WEB SITE AND THE CONTENT The User undertakes to use the web site and the Content in accordance with the law, these T&C and with generally accepted ethics and proper conduct and public order. The User undertakes not to use the web site or the Content for ends or purposes that are illegal, prohibited by these T&C, that violate third parties rights or interests or that, in any way, may damage, render useless, overload or deteriorate the web site and the Content; or prevent the normal use or enjoyment of the web site and Content by other Users. The User undertakes not to reproduce or copy, distribute, permit access to the public by any means of public communication, transform or modify the Content, unless granted the authorisation to do so be the titleholder of the corresponding rights thereover or if it is legal to do so. The User acknowledges and voluntarily accepts that the use of the web site and the Content shall be, in any event, their sole and exclusive responsibility. The Users and, in general, those persons wishing to create a hyperlink between their web page and the web site (hereinafter, the "Hyperlink") must meet the following conditions: (i) the web page in which the Hyperlink is established will not contain information or contents that are illegal or contrary to generally accepted ethics and proper conduct and public order, and shall not include contents that violate the rights of third parties. (ii) the Hyperlink will only allow access to TGS's web site and may not reproduce them in any way; browsers and border environments shall not b created on the web site. (iii) false, inaccurate or incorrect declarations shall not be made on the web site or the Content and, in particular, it shall not be declared or made understood that TGS has authorised the Hyperlink or supervised or assumed in any way whatsoever the contents or services offered or made available in the web page where the Hyperlink is established;